Return /  Exchange Policy

Your item must be in its original, unused condition to be returned, unless there is a manufacturer's defect. You must return the item within 30 days of your purchase at your expense.

  1. To request a refund, please email your invoice number to info@roosterrubber.com and we will assign you a tracking #.

  2. Ship your returned item to: Rooster Rubber LLC, 5330 Winner Rd, Kansas City, MO 64127.

  3. Include in your package: a signed letter stating the reason for your return, the tracking number and a copy of original receipt.

 

Return Exceptions:

  • If product is not in original packaging.

 

Restocking Fee

  • All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

  • If your item is in like new condition, you may exchange your item for a different color or type.

  • You will not be subject to a restocking fee in this case, but you still will have to pay return shipping and delivery fees.

Forms of Payment

  • Credit / Debit cards (Visa, Mastercard,AMEX, Discovery, JCB)

  • Touchless (Apple Pay, G Pay, Samsung Pay)

  • Check

  • Cash

(816) 241-6400

Hours:

Monday - 8:30 AM - 5:00 PM

Tuesday - 8:30 AM - 5:00 PM

Wednesday - 8:30 AM - 5:00 PM

Thursday - 8:30 AM - 5:00 PM

Friday - 8:30 AM - 5:00 PM

Saturday - Closed

Sunday - Closed 

Closed on all major holidays 

(816) 241-6400

5330 Winner Road

Kansas City, Missouri 64127

Return Policy

Terms & Conditions.

Come in and see us today!

Display room open to public.

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